Order, Shipping and Return Information

Processing and domestic shipping

Most orders ship within 24 hours, and our goal is to ship every order placed by 2pm Central Standard Time the same day.

  • Orders placed after 3pm CST on Friday, or on Saturday or Sunday, are not picked up by a local carrier until the next business day.
  • You may get a shipping confirmation email over the weekend. It means your order was processed. It will ship and begin tracking on the following business day.
  • We do not process orders on weekends or during major holidays. An order placed on one of those days is processed the following business day.
  • All shipping time frames are counted in business days.

Delivery times

Domestic shipping is handled by local carriers, and orders usually take 3-5 days to arrive. The actual time depends on factors such as where you are, holidays and weekends.

This time frame is an estimate provided by the shipping services and is not guaranteed. Local carriers are reliable and quick, but delays and errors can happen, and ejuice.deals is not responsible for any error or delay caused by them.

Shipping charges are non-refundable.

Discount codes

A discount code has to be applied at checkout. You can also enter it in your cart before you reach the checkout screen. We cannot apply a code after an order has been received, and we do not issue refunds because a code was left off before the order was submitted.

Changing or cancelling an order

Once your order has been processed, it cannot be changed or cancelled. All sales are final. Our terms and conditions describe the short window in which a new order can still be cancelled.

If an order has already left our warehouse and the address was wrong, or you no longer want it, we will ask the carrier to return the package to sender. Once we have confirmation that it has been marked returned to sender, we can refund the goods only, not the shipping. An additional $4 RTS fee applies.

Damaged or missing items

Please inspect all of your items on delivery. If something arrived damaged or an item is missing, contact us within the first 48 hours of receiving your package.

Hardware

All hardware is final sale.

If a device is dead on arrival (DOA), email [email protected] and include pictures and video that show the issue. There are no exceptions to this.

  • If we pre-approve a return, we will have the device sent back to us.
  • After we receive it, a decision can take up to 5 business days.
  • If the return is approved, we will ship a new device as long as it is in stock, or give you store credit toward future orders.
  • Shipping cost is deducted from the gift card amount only if the device is found not to be DOA.

Undelivered, lost or stolen packages

If a shipment goes 10 or more business days without a carrier scan or any movement, contact our support team at [email protected] and we will investigate.

Shipments leave our facility for the carrier’s central sorting center. There they are assigned to a final mile carrier in your area, which receives the package and makes the delivery. Delays can occur along the way. When a delay is extended, we will work with you and the carrier to get it resolved.

If the carrier marks a shipment RTS after failed delivery attempts, we can refund the product only, not the shipping. An additional $4 RTS fee applies.

Contact

[email protected]
Monday-Friday, 9am-5pm CST.