Domestic Shipping and Processing
We here at eJuice Deals place a strong emphasis on order processing and shipping time, and we strive to get orders out as quickly as possible. Most orders will be shipped out within 24 hours, and our goal is to have all orders placed by 2pm Central Standard Time shipped out the same day.
Any orders placed Friday after 3pm CST, Saturday or Sunday, will not be picked up by a local carrier until the next business day. You may receive a shipping confirmation email over the weekend, but this simply means your order was processed and will ship out the following business day and begin tracking.
Monday-Friday, 9am-5pm CST.
Note: We do not process orders on weekends or during major holidays. If your order is placed during any of these days, it will be processed the following business day. All shipping time frames are counted in business days.
Shipping rates
All domestic shipping is handled by local carriers, and all orders shipped usually take anywhere from 3-5 days to arrive at their destination, depending on certain factors, such as relative location, holidays, and weekends.
*Shipping time frame is not guaranteed as it is simply an estimate provided by local shipping services
Note: Even though local carriers offer very reliable, expedient service, delays and errors may occur. eJuice Deals is not responsible for any type of error or delay caused by local shipping services.
Shipping charges are non-refundable.
Discount Codes
Discount codes must be applied at checkout to be used. We are unable to process a discount code after an order has been received, and refunds will not be issued due to a discount code not being applied prior to the order being submitted. Discount codes can be applied prior to the checkout screen through your cart.
Can I modify or cancel my order after it is placed?
No. Unfortunately, you cannot make any such changes once your order is processed. All sales are final.
If the order has left our warehouse and there was an incorrect address or you would no longer like the order we will request the package be returned to sender. Once we have received confirmation that the package has been marked returned to sender we can issue a refund only for the goods not the shipping. An additional $4 RTS fee will be applied.
Damaged Items/Missing Items
If you have received a damaged or there is a missing item, please reach out within the first 48 hours of receiving your package. Please inspect all of your items upon delivery.
Hardware policy
All hardware is final sale.
If the device is DOA you may reach out to Support@ejuice.deals. Be sure to include pictures and video showing the issue. (No EXCEPTIONS). If a pre-approval return is granted we will have the device returned. Once the device has been received back it can take up to 5 business days for a decision to be made. If approved we will re-ship a new device as long as it is in stock or provide you with store credit to go towards future orders. PLEASE NOTE: Shipping cost will only be deducted from gift card amount should the device be found to not be DOA.
Undelivered, lost or stolen packages
If a shipment goes 10 or more business days without carrier scans or movements, please reach out to our support team at Support@ejuice.deals for further investigation.
Please note that shipments leave our facility and are shipped out to the carrier’s central sorting center. From there, the shipments are assigned to a final mile carrier in your area and then shipped to the final mile carrier who will make the delivery. Unfortunately, delays can occur, but if an extended delay occurs, we will work with our customers and the carrier to get them resolved.
If a shipment has been marked RTS by the carrier for failed attempts we can only issue a refund for the product and not the shipping. An additional $4 RTS fee will be applied.