WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

Shipping and Return Policy

eJuice.Deals follows all federal & state laws and regulations regarding e-cigarettes (including areas where the legal age to purchase e-cigarettes is 21).

All Orders must be placed by someone over the age of 18, 21 in some states!

*Age Verification Notice*

ORDERS MAY BE HELD FOR FURTHER REVIEW AND AGE VERIFICATION.

If your order has not processed within 24-48 hours on a business day, please check your email as we may need further information from you to approve your order. Please reply to the email with a copy of your ID and once verified, your order will continue processing immediately.

Send all verification emails to: Verify@ejuice.deals

We have recently implemented a new age verification system to help us ensure avoid selling to minors. This system, VERATAD, automatically does a brief background check on the consumer to use the data they provide, such as name, address, email and credit card, to verify the consumers age.   

Sometimes the information provided is not enough or does not match records on file and further verification is needed.  A copy of the customers I.D. is necessary to verify your information and age. Once this initial verification is approved, the customer will be added to the system and “white listed” so they will not have to repeat this procedure in the future.  

You can visit the VERATAD Website for more information on who they are and what they do. 

 

Domestic Shipping and Processing

We here at eJuice.deals place a strong emphasis on order processing and shipping time and we strive to get orders out as quickly as possible. Processing may take anywhere from 24-48 hours depending on the time the order was placed and the current volume of orders. However, most orders will be shipped out within 24 hours and our goal is to have all orders placed by 2pm Central Standard time shipped out the same day.

Any orders placed Friday after 3pm CST, Saturday or Sunday, will not be picked up by USPS until the next business day. You may receive a shipping confirmation email over the weekend, but this simply means your order was processed and will ship out the following business day and begin tracking.

 Orders may sometimes be reviewed to ensure age verification and order accuracy.

If you’ve placed an order M-F before 3pm and have not received a shipping confirmation within 48 hours, please check the FAQ section for a list of possible circumstances including age verification issues, address error, possible inventory issues etc. or you may contact us directly at:

 Support@ejuice.deals  (for age verification purposes use: verify@ejuice.deals)

Phone:  888-ejuice-1

Monday-Friday, 9am-5pm CST.

 Note: We do not process orders on weekends or during major holidays. If your order is placed during these any of these days, it will be processed the following business day.  All shipping time frames are counted in business days.

 

Shipping rates

All domestic shipping is handled by USPS and all orders are shipped via Priority mail which usually takes anywhere from 1-3 days to arrive at its destination, depending on factors such as relative location, holidays and weekends.*

We charge $6.90 for USPS priority shipping on all orders, regardless of size. We ship to all 50 U.S. states as well as Guam, U.S. Virgin Islands, Puerto Rico and APO/DPO/FPO/Other Military Addresses. 

*This time frame is not guaranteed as it is simply an estimate provided by USPS for its Priority mail shipping option

 

Order Tracking

After you order is processed, you will receive an automated shipping confirmation which will include all of your tracking information. You can track your package using the link in the confirmation email or by inputting the number directly at www.USPS.com.

Your tracking information may not be updated right away by USPS due to the large volume of orders that USPS receives.  It may take up to a couple of days before tracking is updated on the USPS website. This does not mean that USPS has not received your package, as tracking information may not be updated until your package has reached your local USPS sorting facility or post office. There have been cases where tracking does not update at all until the package is delivered at its final destination.

Note: Even though USPS offers very reliable, expedient service, delays and errors may occur. eJuice.deals is not responsible for any type of error or delay caused by USPS. These issues can be resolved by contacting USPS directly. We will do what we can to help you under any such circumstances, but we recommend contacting USPS directly using the information provided below.

USPS Customer Service
To file a claim 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET

 

Undelivered, lost or stolen packages

Any lost, damaged, or stolen packages are not the responsibility of eJuice.deals. Any packages that are not received, even though the tracking may say delivered, or any case pertaining to any of the issues listed must be resolved with USPS directly by the customer. We do our best to help resolve any and all problems and assist you with anything having to do with your order. Please notify us of any updates or changes you are made aware of.

 International Shipping

We currently ship to Canada only via USPS Priority mail. The calculated shipping time is 6-10 days, per USPS. International orders are processed by us within the same time frame as domestic orders and you should receive shipping confirmation and tracking within 24-48 hours.

*The shipping time frame is not guaranteed as it is simply an estimate provided by USPS for its Priority mail shipping option

 

 eJuice.deals follows all federal & state laws and regulations regarding the sale and shipping of e-cigarette products.  We use VERATAD for age verification purposes and manually approve any flagged orders with proof of valid ID.

Ejuice.Deals Refund and Order Change Policy

Here at Ejuice.Deals, we consider it our mission is to bring you quality, affordable, and premium brands that live up to your standards. We understand the need for people to receive great juice at a great price, and at an extremely fast pace!

About - We ship from Central Texas, from 9am-5pm Monday through Friday! USPS first class packages, flat rate boxes and padded envelopes will be used for all orders.

Order - When ordering please pay attention to your cart before checking out, we may or may not be able to make the requested change you have asked for. This process happens frequently and we are working to fix it.

We promise to make every effort to honor requested order changes but cannot guarantee that we’ll be able to. We encourage you to review your shopping cart carefully before submitting your order to make sure it’s just how you like it!


Ejuice.Deals Return Policy

eJuice Returns - Ejuice.Deals cannot accept returns on liquid due to U.S. health codes. If you have an issue with your order please use the CONTACT US link on top of the pages. Ejuice.Deals will take any issues into consideration and come to a reasonable deal for us, and a good one for you. You may also email us at info@ejuice.deals for quickest response.

If you have received a damaged or incorrect product, please contact us within 7 days of receiving your item.

Exchange – Unopened, unused items may be returned for exchange in the form of store credit. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense.

Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a pre-paid return label for you to print out and affix to your return package. Once the item is received, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.

DOA – DOA stands for “Dead On Arrival”. Should you receive a DOA item, you must contact Ejuice.Deals customer service within 24 hours of receiving the product. A customer service representative will attempt to determine the status of your product. Should your product be deemed DOA, a pre-paid return label will be issued for your return. DOA returns must be returned in unused condition with no signs of wear and tear. Items returned that do not meet this criteria will be rejected. Once the item has been received and approved, a replacement item will be shipped back out to you.

Returning Your Item – Items for return must be properly packaged to prevent damage while in transit. We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged returns may be subject to rejection.
  • Please include the original packing slip with your return. All original product parts, packing material, and instructions must be included with the product. Missing items will subject the return to rejection.
  • Your return package must be post marked within 48 hours of receiving your pre-paid return label.
  • Ejuice.Deals will only replace defective items with working items of the exact same model.
  • In the event that the item you are returning is out of stock, a full refund in the form of store credit will be issued.
  • Once your returned item has been received by us, please allow 2-5 business days for your return to be processed.
Items Damaged in Transit – Should your item be damaged by the shipping carrier in transit to you, please contact eJuice.Deals customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the unopened package. At that time, a customer service representative will determine what action should be taken.

NOTE:  Ejuice.Deals strongly advises that if you find damage before opening your package, you should return it to the shipping carrier immediately and reject receipt of the package. This will clear you of any responsibility, however this can only be done with unopened packages.